Return Policy
Return Policy
If you are not 100% satisfied with your purchase, you can return your order to the warehouse for a refund.
Kaleido Fitness offer a 90-day return policy on most products. Email to us to get a shipping address.
Email your return request to infokaleidojkr@gmail.com as soon as your products have been returned to us, and we’ll process your refund.
The free products will not be eligible for a return in exchange for a refund or any other form of compensation.
- Returns with an original sales receipt or pack slip will receive a refund based on the initial form of payment.
- Returns without an original sales receipt or pack slip must be returned using a valid ID and will receive a store credit for the lowest selling price. Information from the ID will be held in a companywide database of customer return activity. For items excluded from return, the manufacturer’s contact information may be provided upon request.
- Returns where a coupon was redeemed will result in an adjusted refund amount.
- Items requiring repairs should be returned to fixed warehouse
- Kaleido JKR Ltd. reserve the right to limit returns or exchanges regardless of receipt.
So if, for whatever reason you're not happy with your purchase, Please contact us at infokaleidojkr@gmail.com with any questions. If more than 15 business days have passed since we’ve approved your return, please contact us.
Refund information
Your refund will be processed on the original payment method used to place the order, within three days from the notification of the return of your item.
If you used a debit card, you should see the money in your bank account within three working days. This can take a bit longer for credit cards, and you should see the money in your account within seven working days.
Paypal can take up to two working days.
If payment was made using our financing option, the money will typically be refunded within three working days. However, it may take a bit longer.